Refund policy

At Sat Kartar Life Limited, we strive to ensure that every order reaches you safely and in good condition. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Returns & Exchanges

We accept return or replacement requests in the following situations:

  • The product received is damaged or defective.

  • You received a wrong product or an incorrect quantity.

  • The package was received open, tampered with, or damaged during delivery.

  • The product is missing from your order.

For hygiene, safety, and quality reasons, opened or used products generally cannot be returned or exchanged, unless the product is defective or was received incorrectly.

2. Return Request Period

Return or replacement requests must be raised within 7 days of delivery.

To initiate a request, please contact our customer support team with:

  • Your order number

  • A description of the issue

  • Clear photographs/videos of the product and packaging

  • Any other information reasonably required to verify the issue

Our team will review your request and guide you through the next steps.

3. Damaged or Incorrect Products

If your order arrives damaged, tampered with, defective, or incorrect, please contact us as soon as possible.

We may request photographs or a short video showing the product, packaging, shipping label, and damage/issue to help us assess the claim.

Once the issue is verified, we may provide a replacement, exchange, or refund, depending on the circumstances and product availability.

4. Refunds

If your refund request is approved, the refund will generally be processed to the original payment method used for the purchase.

The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

Shipping charges, if applicable, may be non-refundable unless the return is due to an error on our part or the product was received damaged or defective.

5. Non-Returnable Products

The following products are generally not eligible for return or exchange:

  • Products that have been opened or used

  • Products without their original packaging

  • Products damaged after delivery due to improper handling or storage

  • Products returned after the applicable return period

  • Products purchased through unauthorized sellers or third-party channels

Exceptions may apply where the product is defective, damaged in transit, or incorrectly supplied by us.

6. Cancellation Policy

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may contact our customer support team for assistance.

If a cancellation is approved, the applicable refund will be processed to the original payment method.

7. Refunds for Failed or Cancelled Orders

If payment has been successfully deducted but your order could not be placed or processed, the applicable amount will be refunded to the original payment method.

The time required for the refund to reflect may depend on the payment provider or bank.

8. Return Shipping

Where the return is required because we sent an incorrect, damaged, or defective product, we may arrange or reimburse the applicable return shipping cost, subject to verification.

For other approved returns, return shipping charges may be borne by the customer.

9. Important Note

Refunds, returns, and replacements are subject to verification and approval. We reserve the right to decline requests that do not meet the conditions of this policy.

This policy does not affect any rights available to customers under applicable consumer protection laws.

10. Contact Us

For return, replacement, cancellation, or refund assistance, please contact our customer support team:

Sat Kartar Life Limited
Email: info@8849.in

Please mention your order number in your communication so that we can assist you more efficiently.